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| Xerox Corporation (NYSE:XRX) is a $15.7 billion technology and services enterprise that helps businesses deploy Smarter Document Management SM strategies and find better ways to work. Its intent is to constantly lead with innovative technologies, products and services that customers can depend upon to improve business results.
Xerox provides the document industry's broadest portfolio of offerings. Digital systems include color and black-and-white printing and publishing systems, digital presses and "book factories," multifunction devices, laser and solid ink network printers, copiers and fax machines. Xerox's services expertise is unmatched and includes helping businesses develop online document archives, analyzing how employees can most efficiently share documents and knowledge in the office, operating in-house print shops or mailrooms, and building Web-based processes for personalizing direct mail, invoices, brochures and more. Xerox also offers associated software, support and supplies such as toner, paper and ink.
Headquartered in Stamford, Conn., Xerox is No. 132 among the Fortune 500 with 58,100 employees worldwide, including 32,100 in the United States (December 2004). The company's operations are guided by customer-focused and employee-centered core values -- such as social responsibility, diversity and quality -- augmented by a passion for innovation, speed and adaptability. |
How Xerox Innovates:
Research, technology, development |
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| Scientists and engineers in the Xerox Innovation Group drive invention, innovation and integration throughout the corporation. |
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| Xerox is a company that's founded on -- and thrives on -- innovation. The Xerox Innovation Group explores the unknown, invents next-generation technology and creates new business and shareholder value through its five worldwide research centers and associated operations. XIG includes everything from the scientists who invent new technology... to the experts who help secure intellectual property through patents... to the managers who deliver the technology to Xerox business groups, use it as the foundation for new businesses, or license it to an outside company to bring value to their products.
XIG divides its functions into three areas: research and technology, intellectual property management and licensing, and business unit operations. XIG business units and spinoff companies generate revenue by providing software, services and new devices to their customers.
Xerox continues to push the frontiers of research and technology by reinventing its machines and systems, rethinking how people work, and redefining "the document." XIG also collaborates with Xerox business groups to select and implement the architectures and technologies that enable winning product and component platforms.
In 2004, Xerox spent $760 million on research and development, or about 5 percent of its $15.7 billion in revenue. The $704 million spent by Fuji Xerox raised the total Xerox group commitment in R&D to about $1.46 billion in 2004.
| Xerox Innovation Group |
800 Long Ridge Road
Stamford, Conn. 06904
Hervé J. Gallaire, XIG president and Xerox chief technology officer |
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| Research & Technology |
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| Imaging and Services Technology Center |
800 Philips Road
Webster, NY 14580
Sid Dalal, vice president and center manager |
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| The Imaging and Services Technology Center, founded in 2003, is the focal point for Xerox's core competencies in digital imaging and in document solutions and services. Its researchers are in Webster, N.Y., and in El Segundo and Palo Alto, Calif. Expertise in the center includes digital imaging, electrical engineering, computer science, data mining, and social sciences including anthropology, psychology and sociology.
ISTC researches and develops new imaging architectures and systems for two primary areas. First, it supports Xerox's traditional office and production systems with benchmark digital imaging and workflow technologies that are key components in the rapidly growing world of color printing. Second, its research helps form the foundation of offerings for Xerox's Global Services' production and document management businesses. |
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| Wilson Center for Research and Technology |
800 Phillips Road
Webster, N.Y. 14580
Steven B. Bolte, vice president and center manager |
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| Since its founding in 1960, the Wilson Center has been recognized internationally for its pioneering work on xerography. It provided the technical foundation and intellectual property protection for four generations of Xerox marking engines. During the past decade, it expanded its scope to encompass systems integration and design, solid ink technology, and the control of complex imaging and printing systems.
Wilson Center researchers lead the drive to provide Xerox customers with affordable color products. They integrate advanced marking and imaging subsystems into marking engine platforms that are the basis of a broad range of office and production products. They reduce the cost and improve the performance of Xerox marking engines by using electronics and modern controls to replace costly precision mechanical parts while assuring strong performance.
Their work spans the entire scope of document production, including image evaluation, image processing, marking processes, media handling, microsystems, embedded systems controls and device controls. They orchestrate these activities to develop future marking engine platforms that emphasize color, low cost of ownership, improved media latitude, and benchmark image quality. |
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| Xerox Research Centre of Canada |
2660 Speakman Drive
Mississauga, Ontario
L5K 2L1, Canada
Hadi Mahabadi, vice president and center manager |
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| XRCC is Xerox's materials research center, enabling the flow of leading-edge imaging and consumable materials from research concepts to supplies solutions. Founded in 1974, XRCC leverages its core competencies in materials design, synthesis, characterization, evaluation and scale-up to deliver -- with partners -- environmentally sound materials and processes that support higher-quality and lower-cost color and monochrome office and production products.
Specifically, XRCC conducts fundamental and applied materials research in toners, inks, photoreceptors and specialty substrates to support xerographic and direct marking technologies. An example of its breakthrough research is a chemical toner called "EA Technology," which yields sharper image quality, higher reliability, faster warm-up time and an environmentally friendly manufacturing process.
Research in organic electronic materials for digital document media, displays, and printed organic electronic consumables is also being carried out to bridge the gap between paper and electronic documents. |
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| Xerox Research Centre Europe |
6 chemin de Maupertuis
38240 Meylan
Grenoble, France
Monica Beltrametti, vice president and center manager |
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| Founded in 1993, XRCE guides Xerox research activities in Europe. The center coordinates research, engineering and the TeXnology Showroom, a customer showcase for Xerox research and a technology exchange forum. The center also develops connections within the wider European scientific community through collaborative projects and partnerships.
XRCE creates innovative document technologies to support growth in Xerox content and document management services. Research is conducted in text and image processing, document structures and the study and understanding of work practices. Technology applications are developed that streamline document-intensive processes, bridge the paper and digital worlds, and ease the task of managing information in multiple languages. The center's research competencies lie in natural language processing, machine learning, computer vision, information engineering, sociology and ethnography. |
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| Palo Alto Research Center Inc. |
3333 Coyote Hill Road
Palo Alto, Calif. 94304
Mark Bernstein, president and center director |
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| PARC is a wholly owned subsidiary of Xerox and an integral part of Xerox's strategy for long-term research investment. Founded in 1970 as part of Xerox Research, PARC was incorporated in 2002 as an independent research business.
As the birthplace of technologies such as laser printing, Ethernet, the graphical user interface, and ubiquitous computing, PARC has an established track record for transforming industries and creating commercial value. PARC has delivered lasting value to Xerox, for example, as laser printing became a multibillion-dollar business for Xerox. PARC is the birthplace of Xerox's DocuPrint network printing software, the dual-beam lasers used in many Xerox products, and the scheduling software of the Xerox iGen3™ Digital Production Press.
Xerox continues to embed relevant PARC technology into its product and solutions offerings. PARC is also delivering its innovations to a wider range of non-competitive industry partners than ever before. Together, PARC and Xerox are defining a new vision for how pioneering research creates commercial impact. Current research includes diverse areas such as semiconductor lasers, microelectromechanical systems (MEMS), scalable smart environments, wireless networks, security, linguistic analysis, information interaction, community knowledge sharing, and biomedical sciences. |
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| Other XIG Operations |
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| Xerox Intellectual Property Operations |
800 Phillips Road
Webster, NY 14580
Harry Williams, vice president |
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| XIPO, in cooperation with the Intellectual Property Law Department, manages the protection and commercialization of Xerox's intellectual property and plays a significant role in the patent filing process. In 2004, Xerox filed 760 new invention disclosures and was issued 525 U.S. patents. IP strategies and policies are aligned with corporate technology, product and market strategies. Invention disclosures are analyzed, rated and, as appropriate, recommended for patent prosecution, public disclosure or trade secret retention. XIPO ensures that other companies respect Xerox intellectual property rights by enforcing Xerox rights through various licensing and other settlement arrangements, by defending Xerox from the assertions of others, or by obtaining strategic cross-licenses with key companies.
In addition, XIPO works closely with IPValue Management, an external firm focused on commercializing intellectual assets, to leverage Xerox technologies through licensing opportunities. Through XIPO and IPValue, Xerox licenses its portfolio of about 8,000 active U.S. patents that span digital imaging, marking systems, materials, and solutions and services technology. |
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| Xerox Innovation Group Enterprises |
800 Long Ridge Road
Stamford, CT 06904
Hervé Gallaire, acting manager |
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This group includes Xerox business units managed by XIG, and separate companies that have been formed to commercialize Xerox technology. Those units and companies serve as new businesses for Xerox and as additional commercialization paths for Xerox-developed technology. In the start-up phase, they can tap into established Xerox resources, including corporate engineering, marketing and professional services support, beyond the reach of most new businesses. Over time, each unit or company will be merged into Xerox Corporation, become an independent or publicly traded company, or be sold. Xerox may retain a minority or majority ownership stake. Today XIGE consists of two entities:
- DocuShare Business Unit , which develops and sells DocuShare ® document management software. DocuShare allows multiple users to access, manage and share digital content within a secure, online environment, using standard Web browsers. With more than 1 million users, DocuShare is a user-friendly, easy-to-install system that works with a variety of platforms and document formats. More information: www.xerox.com/docushare .
- Gyricon, LLC , established in 2000, is commercializing the SmartPaper™ electronic paper technology developed at Xerox PARC. The company's initial products are wireless electronic signs for retailers and the recently developed SyncroSign™ Message Board. More information: www.gyricon.com .
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| Xerox Engineering Center |
800 Phillips Road
Webster, NY 14580
Sophie V. Vandebroek, vice president and Xerox chief engineer |
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| The Xerox Engineering Center, which reports into both XIG and Business Group Operations, leads Xerox's research, development and engineering efficiency and effectiveness, enabling technology innovation to be the strong foundation for Xerox's profitable revenue growth.
The center's responsibilities include attracting and nurturing best-in-class scientists and engineers; incubating systems, hardware/materials and software technologies; prioritizing the Xerox R&D portfolio; keeping strategic technology roadmaps evergreen; and strengthening Xerox engineering capabilities through state-of-the-art tools and processes. The XEC also drives consistency in the "look and feel" of all Xerox products and their systems coherence -- as demonstrated in the interoperability and the seamless fit of Xerox products in customers' environments. |
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What Xerox Offers:
Equipment, services, software, supplies |
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| Xerox provides hundreds of systems and services that help customers create, manage and share documents: high-end digital production printers, office multifunction systems, toner and paper, outsourced document management and more. |
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| These products and services primarily originate from two main business operations -- called Business Group Operations and Xerox Global Services -- which are focused on the production market, the office market and the services market. Both entities contribute to Xerox's mission to give customers better ways to do great work. They manage the design, engineering and marketing of Xerox imaging equipment, supplies, software and services. Xerox works with Visioneer Inc. and Proview Technology Inc. on a retail line of Xerox DocuMate desktop scanners, Xerox digital projectors and Xerox flat-screen computer monitors that are marketed and supported by those partner companies. |
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| Business Group Operations |
70 Linden Oaks Parkway
Rochester, NY 14625
Ursula M. Burns, president |
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| Business Group Operations brings together all of the marketing, engineering, product development and acquisition, and manufacturing for Xerox's office and production markets. Of Xerox's 2004 revenue, the production market represented about $4.6 billion, and includes monochrome products that print over 90 pages per minute and color products over 40 pages per minute. The office market represented $7.6 billion, and it includes all systems operating below those speed levels. BGO also manages the supplies business and the Xerox Engineering Center. The following are some of its key product divisions and offerings. |
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| Production Systems Group |
800 Phillips Road
Webster, NY 14580
Quincy L. Allen, president |
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| Xerox is among the printing industry's digital pioneers and continues to lead efforts to help businesses profit from the ongoing digital printing revolution. Xerox ignited the customized production-printing industry in 1977 by introducing high-speed laser printing for producing computer data-based output. In 1990, the DocuTech ® Production Publisher spawned today's fast-growing, print-on demand industry. And in 2002 Xerox launched its iGen3 ® Digital Production Press, the industry's most advanced and cost-effective digital color press. It is revolutionizing the color print market, as it combines the image quality of offset printing with the speed and technical capabilities of digital printing.
Xerox's primary high-end product families are DocuPrint ® for enterprise printing, Xerox Nuvera™ and DocuTech ® for digital on-demand printing, and DocuColor ® and iGen3 ® for digital full-color printing. PSG is responsible for production-level color, highlight color, and black-and-white printers and presses in cut-sheet, wide-format, and continuous-feed formats. These systems are designed for customers in the graphic communications industry and for large enterprises like healthcare organizations or insurance companies.
PSG also offers total document solutions and services that can scan, view, manage and produce documents, as well as a variety of pre-press and post-press digital workflow options to meet customer demands. The FreeFlow™ digital workflow collection consists of software, hardware and tools that help print providers simplify work processes, attract new business with high-value applications, and better manage print jobs all the way from creation to the final invoice and fulfillment.
PSG solutions enable just-in-time printing, one-to-one personalized printing, and digital book production across multiple environments. In addition, Xerox develops a wide range of complementary finishing devices and supplies. |
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| Xerox Office Group |
26600 SW Parkway
Wilsonville, OR 97070
Timothy Williams, president |
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| Since the invention of the plain-paper copier, Xerox has transformed the way people work in an office. From the single-person office to the departmental workgroup, from the knowledge worker to the graphic designer, Xerox supports every office environment. The Xerox Office Group develops and manufactures a range of color and black-and-white multifunction, printer, copier and fax products.
Xerox office digital copiers, copier-printers and advanced multifunction systems -- which print, copy, scan, fax and e-mail -- belong to one of three product families: CopyCentre ® , WorkCentre ® and WorkCentre ® Pro. These products range in speeds from 16 to 90 pages per minute from desktop products like the WorkCentre C2424 solid ink color multifunction device and WorkCentre M20i copier-printer, to larger systems like the WorkCentre Pro C3545 and WorkCentre Pro 175 advanced multifunction systems, which have an array of finishing options.
The Xerox Office Group also provides Xerox Phaser ® color and black-and-white network printers. Xerox printers are making color printing fast, easy and affordable for all business environments. Xerox uses a variety of printing technologies including laser, LED and the Xerox-exclusive solid ink.
Rounding out Xerox's offerings are software solutions and services developed to enhance worker productivity. For example, CentreWare Web software helps customers effectively manage all network printing devices in their company, regardless of brand, through a Web browser. DocuShare ® allows people to share and store online documents more efficiently. And SMARTsend enables Xerox advanced multifunction sysems t o send scanned images to multiple destinations with a single scan. Xerox also provides in-depth analyses of how office environments operate and the processes their workers use so that it can recommend the optimal mix of office systems. |
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| Xerox Supplies Business Group |
855 Publishers Parkway
Webster, NY 14580
Nancy Rees, senior vice president |
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| Xerox is one of the world's leading providers of imaging supplies and paper. From toner, inks and print cartridges to various types of paper and printing materials, supplies are an important part of the company's overall business.
XSBG, which is a part of Paper, Supplies ad Supply Chain Operations, develops and markets a complete range of paper and specialty media products designed for Xerox digital printers. Xerox papers and specialty media include text and cover grades, coated papers, labels, transparencies, carbonless cut-sheet papers, business cards and more -- all designed in the Xerox Media Compatibles Technology Center to ensure optimal machine performance and benchmark image quality.
Xerox is also the leading innovator in toner, photoreceptor and fuser technology. From its pioneering work with carbon-based organic toner formulations in the 1950s -- creating the copier marketplace -- to current work with chemically grown EA toner, Xerox has consistently set the pace for the industry. Its research, development and manufacturing partnerships with Fuji Xerox position Xerox as the world's largest toner manufacturer.
The Supplies Business Group also develops and distributes "Its Compatible" toner cartridges - laser toner cartridges designed for selected Hewlett-Packard printers. Since entering this market in 1997, Xerox has established itself as a high-quality alternative to HP, with the largest line of brand-name compatible cartridges in the industry. |
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| Xerox Global Services |
70 Linden Oaks Parkway
Rochester, NY 14625
Thomas J. Dolan, president |
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| Xerox Global Services helps customers take a new look at the business challenges they face today. No other company has more experience making business processes more cost-efficient and secure. Xerox experts can manage document technology and assets in an office, provide records management, create better print-production operations, and more. All Xerox services use Smarter Document ManagementSM technologies and processes to achieve measurable results that meet customer objectives.
Xerox service professionals include consultants and technical experts who identify and assess a client's situation, design and implement solutions, and then manage the resulting work processes as needed. Xerox Global Services spans three primary areas: Business Process Services, Office Services and Production Services.
Because Xerox can help customers re-engineer business processes, redesign documents, and deliver information more effectively, customers can not only improve the way they work but also maximize what they've already invested in information technology.
Business Process Services
These services are designed to help companies improve document-driven processes so they can save money, be more productive and better serve their customers. Xerox consultants use proven workflow processes and technologies that can streamline finance and accounting processes such as billing, legal processes such as risk management and compliance, and more. Through Xerox's imaging center, the company also can scan and digitize documents to create secure, accessible and searchable online information archives, such as a library of car-rental contracts or construction blueprints.
Office Services
These services help companies understand what types of document equipment they really need, what's the best way that equipment should be managed, and how office workers can best take advantage of it all in their daily work. Xerox consultants use "real world" insight and proven methodologies to assess a company's environment and processes. Then they can determine what technology should stay in or be taken out to make that office and its work processes flow more smoothly and cost less. Companies can also choose to outsource office services - such as IT help desks, print-support services and more - to Xerox.
Production Services
These services bring Xerox's document-management expertise into print operations that produce massive volumes of documents daily. Whether it is a commercial print shop printing books and manuals or a finance firm's in-house print center churning out credit-card statements, Xerox consultants can provide insight on how to make those operations work more efficiently and how to create the most compelling documents, such as adding color or personalization capabilities. Xerox has decades of experience with digital on-demand printing, workflow software, color and black-and-white publishing, and managing print operations. |
| How Xerox Sells: Customer Operations and Sales Channels |
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| Xerox products are sold through a variety of channels, including direct sales, telebusiness, resellers, agents, concessionaires and the Web.
These geographically based organizations primarily market and sell office and production products directly to Xerox customers, although they also manage additional sales channels. They also deliver support and people-based services in the U.S., Canada and Europe. Other territories are managed by Xerox's Developing Markets Operations. |
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| Xerox North America |
800 Long Ridge Road
Stamford, Conn. 06904
James A. Firestone, president |
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| This group provides solutions and services to Xerox customers across North America and is structured to integrate North American sales, marketing and services delivery organizations. Here are some of Xerox North America's major components. |
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| North American Solutions Group |
Xerox Square
100 S. Clinton Ave.
Rochester, NY 14644
Michael D. Brannigan, president |
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| The North American Solutions Group sells and services Xerox office and high-end products and solutions throughout the United States and Canada. NASG employs about 23,000 direct sales, services and support experts who serve customers through its geographic and industry-focused business units; for example, the graphics arts industry unit focuses on commercial printers, quick printers and similar enterprises. NASG also works closely with other Xerox business groups to make sure Xerox responds effectively to a wide range of customer requirements.
Xerox Services is the largest NASG component. They operate outsourced document management services, such as running a customer's in-house printing center or mailroom. They deliver technical services, such as installing digital products or performing product repairs, and they implement solutions created for Xerox customers. In addition, they manage customer satisfaction and training programs for the entire organization.
Xerox Capital Services LLC is a joint venture company owned by GE Vendor Financial Services, a unit of GE Commercial Finance, and Xerox Corporation. Xerox Capital Services manages order processing, lease administration, billing and collections for Xerox customers in the United States. It was created in 2002. |
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| Xerox Canada Inc. |
5650 Yonge St.
North York, Ontario
M2M 4G7 Canada
Doug Lord, president and CEO |
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| Xerox Canada was established in 1953 and has offices in most major Canadian cities. In addition to providing direct sales, marketing and service support of Xerox products and solutions with the North American Solution Group, Xerox Canada sells products through other channels such as resellers, agents, dealers and the two Xerox TeleWeb centers in St. John, New Brunswick, and Halifax, Nova Scotia.
The Xerox Research Centre of Canada is in Mississauga, a Toronto suburb. The total Xerox population in Canada includes nearly 5,000 people at Xerox Canada, XRCC and the TeleWeb operations. Xerox Corporation owns 97 percent of the Canadian subsidiary; the remaining 3 percent is held by shareholders. |
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| Complementing Xerox's direct-sales efforts is a variety of sales channels that allow customers to do business with Xerox in a variety of ways.
North American Agent Operations operates the Authorized Sales Agent program. About 600 independent businesses act as Xerox Authorized Agencies with approximately 2,500 agency sales representatives. This channel, initiated in 1982, sells the complete line of Xerox offerings to primarily small- and medium-sized businesses across North America.
The North American Dealer Channel markets workgroup fax and mid-range digital multifunction devices through more than 400 Xerox Authorized Dealers and independent office equipment dealers. These dealers are independent businesses -- locally owned and managed -- with showroom, office and warehouse facilities.
The North American Reseller Sales group provides a range of programs designed to help independent value-added resellers and direct-response partners worldwide grow their business with Xerox color and black-and-white network printers, as well as workgroup fax and multifunction devices. Resellers are the primary sales channel for Xerox office printers, with more than 11,000 resellers in North America carrying Xerox products.
North American TeleWeb lets customers do business with Xerox over the phone (800-ASK-XEROX) and on the Web. Since 1999, the channel has grown to several TeleWeb "contact centers" in North America, Europe and developing markets countries. TeleWeb takes inbound and outbound calls to sell products, supplies and services, often complemented by Web-based tools and demonstrations. It also places outbound calls to generate sales leads for a variety of Xerox channels. Highly trained Virtual Sales Executives deliver proposals online, implement demonstrations or complete transactions over the phone and Web - broadening Xerox's customer contact.
Xerox Omnifax is a direct sales force organization that specializes in mid-range multifunction products and workgroup fax devices in cooperation with the NASG direct sales force. The roughly 100 representatives serve Fortune 1000 customers in the United States, supported by NASG service engineers. Xerox acquired Omnifax in 1999. |
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| Xerox Europe |
Oxford Road, Uxbridge
Middlesex, UB8 1HS
United Kingdom
Armando Zagalo de Lima, president |
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| Xerox Europe markets Xerox products, services and associated offerings across 17 countries. It is focused on three main areas: offices from small to large, production print and graphic arts environments, and services that include consulting, system design and management, and document outsourcing.
Services-oriented document solutions for many corporate customers are sold directly by Xerox or through accredited business partners, as are high-end printing and publishing offerings to larger corporations and commercial printers. Small and medium-sized businesses are primarily served by distributors, resellers and concessionaires. The concessionaire channel is a 520-strong, Xerox-specific network across Europe with more than 4,500 sales and telesales representatives.
Xerox Europe has a customer support operation in Ireland, and Xerox products are manufactured in the United Kingdom, Ireland and the Netherlands. The Xerox Research Centre Europe is located in Grenoble, France. Xerox Europe employs nearly 16,000 people and dates from 1956, when Xerox made its first foray into international markets with Rank Xerox, a joint venture with the Rank Organisation plc. Xerox bought out Rank's interest in 1997. |
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| Global Accounts and Marketing |
800 Long Ridge Road
Stamford, CT 06904
Michael C. Mac Donald, president |
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| This group manages the overall Xerox customer experience and the Xerox brand, seeking to maximize the way Xerox interacts with millions of customers each year in person, through documents, on the Web, or over the phone.
GAMO supports Xerox's largest global accounts -- those major businesses that operate in markets around the world and therefore rely on Xerox solutions and services in multiple locations. Xerox global account managers work with GAMO to meet the unique needs of these top customers.
In addition, this organization is responsible for brand management and stewardship, corporate marketing, advertising, strategic public relations, major events and sponsorships. GAMO also provides a global Web presence through www.xerox.com. The Xerox.com team serves more than two dozen countries with a common platform that is customized for different languages and requirements. The site has extensive information about Xerox products, supplies and services and offers ways to buy Xerox products directly or through online channel partners. The site also offers extensive post-sale support tools, ranging from knowledge databases that help customers troubleshoot problems to account management applications that let customers create personalized catalogs. |
| How Xerox Operates: Manufacturing and Business Support |
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| These groups provide critical systems, services and support to Xerox business operations and employees, whether managed locally or as centralized corporate initiatives. |
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| Paper, Supplies and Supply Chain Operations |
800 Phillips Road
Webster, NY 14580
Wim Appelo, vice president |
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| This group, which reports to Business Group Operations, is responsible for worldwide manufacturing and distribution of Xerox products, supplies and service parts. It also manages the Xerox Supplies Business Group.
The division essentially encompasses all aspects of equipment delivery, including procurement of materials and products, manufacture of equipment, and delivery of finished products to customers.
It maintains the company's central global purchasing function, handling purchasing for non-production contracts, such as travel and office supplies, and for production materials, such as plastics, circuit boards and acquired products. The organization also designs, implements and governs Xerox environmental, health and safety initiatives and programs.
Xerox manufacturing and distribution facilities are managed to the highest quality and environmental standards; all manufacturing factories are ISO 9000 and 14001 certified. Extensive employee training and involvement is practiced, and the use of quality tools, such as Lean Six Sigma, is pervasive. In North America, Xerox's manufacturing, distribution and services workers are represented by labor unions, including UNITE-HERE! and others, which collectively represent about 2,700 workers in the United States and Canada. Xerox is the only union-represented office equipment manufacturer worldwide.
Manufacturing and distribution facilities are located around the world. The company's largest site is in Webster, N.Y., where among other products it makes fusers, photoreceptors and Xerox iGen3 systems and components.
Increasingly, Xerox works with partners such as Fuji Xerox, Flextronics International and others on aspects of design, manufacturing, and distribution. Suppliers and partners continue to produce Xerox equipment and components under the same high quality standards that customers rely on from Xerox. |
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| Corporate Strategy Office |
800 Long Ridge Road
Stamford, CT 06904
John McDermott, vice president |
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| The Corporate Strategy Office is responsible for leading Xerox's strategic management processes and corporate development activities. It is also responsible for Fuji Xerox relations and manages Xerox's alliances with other companies that are positioned to integrate their offerings with Xerox's portfolio of systems and services.
This organization also manages the corporation's involvement with mergers, acquisitions and divestitures. |
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| External and Legal Affairs |
800 Long Ridge Road
Stamford, CT 06904
J. Michael Farren, vice president, general counsel and corporate secretary |
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| External and Legal Affairs manages Xerox's legal matters and interactions with governments and government organizations around the world. It represents the company across a range of legal, trade, tax policy, financial, regulatory compliance, intellectual property, and related issues -- both internationally and at a state and federal level in the United States. The group also helps lead Xerox's activity with associations such as The Business Roundtable, the U.S. Chamber of Commerce, the National Association of Manufacturers and others. |
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| Office of the Chief Financial Officer |
800 Long Ridge Road
Stamford, CT 06904
Lawrence A. Zimmerman, chief financial officer |
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| This office leads Xerox's financial operations, planning, internal controls and audit operations worldwide. It guides the capital structure of the corporation, including developing worldwide funding strategies; interfaces with the capital markets and credit rating agencies; and manages Xerox's relationships with financial analysts and others in the investment community. |
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| Office of the Chief Staff Officer and Chief Ethics Officer |
800 Long Ridge Road
Stamford, CT 06904
Héctor J. Motroni, chief staff officer and chief ethics officer |
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| This office leads critical functions that support Xerox people: human resources designs innovative programs to make Xerox a great workplace; corporate public relations and communications manages external and internal messages; and a general services team provides aviation, travel and meeting services, a Xerox resource library, facilities management and more. In addition, the office provides a consistent "risk management" framework for the company to identify and prioritize risks that may affect business objectives, and it assures monitoring and mitigation of these risks.
The Business Ethics and Compliance office ensures Xerox promotes and maintains a culture of integrity, openness, and inclusion; provides an Ethics Helpline for employees to seek guidance or raise issues; and conducts ethics training and annual policy acknowledgements. |
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| Xerox Lean Six Sigma |
Xerox Square
100 S. Clinton Ave.
Rochester, NY 14644
Arthur C. Fornari, vice president and corporate deployment officer |
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| Since early 2003, Xerox people have been using Xerox Lean Six Sigma tools and methods in both internal projects and projects for customers. These projects focus on reducing waste and increasing effectiveness in vital business processes to bring measurable improvements in results for customers and the company.
The Xerox Lean Six Sigma organization is responsible for governing and supporting the program throughout Xerox, including managing certification standards, providing training resources and coaching, and tracking projects' financial accomplishments.
By year-end 2004, more than 600 Master Black Belts and Black Belts worked across the company, leading more than 1,100 projects and integrating Lean Six Sigma tools into daily operations and into the services Xerox offers to customers. About 2,500 Green Belts and 18,000 Yellow Belts have been certified as well. |
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| Developing Markets Operations |
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| Developing Markets Operations is focused on growth opportunities for Xerox products and services in the emerging markets and developing economies of the world. |
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| Developing Markets Operations is responsible for marketing, direct sales, distribution programs and service operations for the full line of Xerox products, supplies and services in more than 140 countries outside of the United States, Canada, Western Europe, Japan and the Pacific Rim. Major markets within DMO include Africa, Central and South America, Eurasia, India, Mexico, the Middle East, Eastern Europe, and Russia. In these developing economies, which serve more than half of the world's population, DMO manages the Xerox business through operating companies, subsidiaries, joint ventures, affiliates, concessionaires, distributors, resellers and dealers.
The same cultural, business and ethical values that are the foundation of the strong global reputation and recognition of the Xerox brand guide Developing Markets Operations. In 2004, DMO had more than $1.7 billion in annual revenue. |
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800 Long Ridge Road
Stamford, CT 06904
Jean-Noël Machon, president |
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| Latin American Countries and Regions |
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| Xerox of Brazil Ltd. |
Av. Rodrigues Alves, 261
3 0 Andar, Gamboa,
CEP 20 220 360
Rio de Janeiro, Brazil
Olivier Ferraton, vice president and general manager |
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| Xerox Brazil is a technology and solutions leader and offers the full complement of Xerox sales, services and support. It covers the entire country thorough a network of business partners and channel resellers. It has marketing, sales and business operations in Rio de Janeiro and Sao Paulo, and operates manufacturing facilities in Manaus and Salvador. It manages one of Latin America's largest document processing and production centers near São Paulo. Xerox Brazil serves the market through both direct sales and service representatives in major population centers, and an indirect channel of concessionaires and dealers in other areas. The company was formed in 1965 and employs about 1,700 people. |
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| Xerox Latin Group |
800 Long Ridge Road
Stamford, CT 06904
Richard Adamo, vice president and general manager |
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| The Xerox Latin Group provides the full range of Xerox products and services. The group manages marketing, sales, product support and business services operations in all markets in Central and South America and the Caribbean except Brazil. In larger markets including Argentina, Chile, Colombia, México, Perú and Venezuela, operations are managed through wholly owned subsidiaries. Smaller markets are served by distributors. Distributors serve smaller markets. |
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| Xerox International Group |
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| International Group Operations |
Waterside, Oxford Road, Uxbridge
Middlesex, UB8 1HS
United Kingdom
Jule E. Limoli, vice president and general manager |
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| DMO groups its Eastern operations, including Africa, Eurasia, central and eastern Europe, India, the Middle East, and Russia into this U.K.-based organization. Some of its larger country operations are listed here. |
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| Xerox International Distributor Operations |
Waterside, Oxford Road, Uxbridge
Middlesex, UB8 1HS
United Kingdom
Roy Harding, general manager |
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| Established in 1987, Distributor Operations is responsible for developing the Xerox business in more than 60 countries across Africa and the Middle East through a combination of joint-equity ventures (as in Saudi Arabia and the United Arab Emirates) and partnerships with local distributors. |
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| Central Europe, Egypt and Israel |
Waterside, Oxford Road, Uxbridge
Middlesex, UB8 1HS
United Kingdom
Alan Charnley, vice president and general manager |
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| This group serves as the regional headquarters for Xerox's operations in central and eastern Europe, comprising Poland, Hungary, Czech Republic, Slovakia, Slovenia and Croatia It also provides senior management direction to the operations in Egypt and Israel. The company operates through a combination of a direct sales force and an expanding network of local partners and resellers. |
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| Xerox Eurasia Region |
5, Ogorodnaya Sloboda Pereulok
Moscow 101000, Russia
Igor Simonov, general manager |
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| Xerox first exhibited its products in Russia in the late 1960s and opened a sales office in Moscow in 1974. Today, Xerox Russia is conducting business through sales operations in major centers in addition to a network of dealers and resellers. Xerox has eight offices in different regions of Russia and employs about 300 people. The operation has an extensive network of local partners, distributors and resellers.
From Moscow, Xerox also manages its operations in the Eurasian region. Principal countries include Estonia, Latvia, Lithuania, Belarus, Romania, Bulgaria, Ukraine, Azerbaijan, Uzbekistan, Tajikistan and Kazakhstan. |
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| Xerox India |
DLF Square, DLF City Phase 2
Jacaranda - Marg
Gurgaon 122 002, India
Andrew Horne, general manager |
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| Xerox India Ltd. began operations in 1983 with joint ventures involving Xerox and Modicorp, an Indian company. In 1999, the joint ventures were merged, and the enterprise is now a Xerox majority-owned subsidiary owned and operated by Xerox. Xerox India operates manufacturing and software development centers in Rampur and New Delhi, and markets a wide range of Xerox products and services. The company employs about 800 people and is expanding its countrywide network of local partners, dealers and resellers. |
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| Fuji Xerox |
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| Fuji Xerox, a 25/75 joint venture with Xerox and Fuji Photo Film Co. Ltd., is the hub of Xerox operations in Japan and the markets in the Pacific Rim. |
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| This successful enterprise, incorporated in 1962, markets the Xerox brand throughout most of Asia, is responsible for the design and manufacture of many digital color copiers and printers for Xerox worldwide, and is an active partner in research and development.
With more than $9.5 billion in annual revenue, Fuji Xerox Co. Ltd. derives approximately 74 percent from business in Japan, 12 percent from Xerox, and 13 percent in the Asia Pacific region outside of Japan. It is a market leader in Japan in both digital and color products.
Xerox's 2004 consolidated profits include $127 million contributed by the equity method of accounting from Fuji Xerox. Fuji Xerox revenues are not consolidated in Xerox accounting statements, and its fiscal year is April through March.
Fuji Xerox invested $704 million in research and development in 2004. Fuji Xerox R&D expenditures are principally focused on the Office segment.
The company has manufacturing facilities in Ebina, Niigata, Suzuka, Takematsu, and Toyama, Japan; Shanghai and Shenzhen, China; Inchon, South Korea; and Tao Yuan, Taiwan. Fuji Xerox has 36,000 employees, including 13,000 in Fuji Xerox Co. Ltd. in Japan. |
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| Fuji Xerox Co. Ltd. |
2-17-22 Akasaka
Minato-ku, Tokyo 107-0052, Japan
Yotaro Kobayashi, chairman
Toshio Arima, president
Hideaki Takahashi, deputy president
www.fujixerox.co.jp/eng/ |
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| Some Key Divisions: |
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| International Business Company |
New World Tower, 29th Floor
300 Huai Hai Middle Road
Shanghai 200021, China
Yoshiaki Takahashi, president |
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| The International Business Group manages the Fuji Xerox business in Asia outside of Japan, including Fuji Xerox Asia Pacific Pte. Ltd. - which conducts business in Australia, Indonesia, Malaysia, New Zealand, the Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam - and Fuji Xerox (China) Limited Inc. , created after Fuji Xerox acquired Xerox's China operations in December 2000. It conducts business in China and Hong Kong.
FX Palo Alto Laboratory Inc.
3400 Hillview Ave., Bldg. 4
Palo Alto, CA 94304
James Baker, president and chief executive officer
Incorporated in 1995, the lab researches software and information technology for Fuji Xerox. Research is often conducted in collaboration with Xerox. Together, Xerox and Fuji Xerox have consistently rated among the world's top technology innovators.
A Powerful Partnership
Xerox International Partners, established in 1991 as a joint venture between Fuji Xerox Co. Ltd. and Xerox Corporation, sells digital marking engines, full-system printers and digital copiers to original equipment manufacturers for resale under the OEM brand name.
XIP products are developed and manufactured by both companies and may also be sold under the Xerox brand name. Xerox is a 51 percent partner, Fuji Xerox is a 49 percent partner, and both are equally represented on the XIP owner's board.
Based in Palo Alto, Calif., XIP is led by Sunil Gupta, president and chief executive officer of the organization. XIP has a reporting relationship with Xerox's Paper, Supplies and Supply Chain Operations Group
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| Historical Highlights |
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| 1906 |
| Chester Carlson, inventor of xerography, is born in Seattle, Feb. 8.
The Haloid Company is founded in Rochester, N.Y., to manufacture and sell photographic paper, April 18.
1935
Haloid buys Rectigraph Co.
1936
First public offering of Xerox stock, Sept. 16.
1938
Chester Carlson makes first xerographic image in his lab in Astoria, Queens, in New York City, Oct. 22.
1942
Carlson receives U.S. patent No. 2,297,691 on Oct. 6 for electrophotography, later called xerography, the technology that revolutionized the world of imaging.
1947
Haloid acquires license to Chester Carlson's basic xerographic patents from Battelle Development Corp. of Columbus, Ohio, a subsidiary of Battelle Memorial Institute.
1948
Haloid and Battelle announce development of xerography.
The word "Xerox" is trademarked.
First of 213 consecutive quarterly dividends is declared.
1949
The first xerographic copier, the Model A, is introduced.
1953
Haloid establishes Canadian sales subsidiary, The Haloid Company of Canada Ltd.
1956
Rank Xerox Limited is formed as joint venture of The Haloid Company and The Rank Organisation plc.
1958
The Haloid Company changes name to Haloid Xerox Inc., April 16.
1959
The Xerox 914, the first automatic, plain-paper office copier, is announced.
Haloid purchases all worldwide patents on xerography from Battelle Memorial Institute.
1960
Research and Engineering Center is established in Webster, N.Y.
1961
Haloid Xerox Inc. changes name to Xerox Corporation, April 18.
Xerox is listed on the New York Stock Exchange, July 11. Some 7,700 shares are traded, and the stock closes at $104 for the day.
1962
Fuji Xerox Co. Ltd. is launched as a joint venture of Rank Xerox Limited and Fuji Photo Film Co. Ltd.
1963
Micro-Systems Inc. is acquired.
Electro-Optical Systems Inc. is acquired.
1964
Xerox acquires patent and marketing rights to Central and South America from The Rank Organisation.
1965
Basic Systems Inc. is acquired; renamed Xerox Learning Systems.
Xerox acquires American Education Publications Inc.; renamed Xerox Education Publications; publications include Weekly Reader.
Rank Xerox opens manufacturing plant in Venray, Netherlands.
1966 Professional Library Service is acquired.
Learning Materials Inc. is acquired.
1967
Cheshire Inc. is acquired.
R.R. Bowker Co. is acquired.
1968
Ginn and Company is acquired.
Chester Carlson dies Sept. 19.
1969
Xerox moves its corporate headquarters from Rochester, N.Y., to Stamford, Conn. About 150 employees, including most of the company's executive management, relocate there.
Scientific Data Systems Inc. is acquired.
Xerox acquires majority interest (51.2 percent) in Rank Xerox. |
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| 1970 |
| Xerox Computer Services is established.
Xerox Palo Alto Research Center opens in Palo Alto, Calif.
Electrostatic printing is introduced.
1971
Unipub Inc. is acquired.
Joseph C. Wilson, chairman of the board, dies Nov. 22.
Fuji Xerox acquires Takematsu and Iwatsuki manufacturing plants in Japan and opens manufacturing and research plant in Ebina, Japan.
1972
Diablo Systems Inc. is acquired.
1973
Xerox PARC invents prototype of the world's first personal computer, the Alto, with innovations including the first what-you-see-is-what-you-get editor, first commercial use of a mouse, graphical user interface, and bit-mapped display. Its commercial descendant was the 8010 Star.
1974
Xerox International Center for Training and Management Development opens in Leesburg, Va.
Xerox Research Centre of Canada in Mississauga, Ontario, opens.
Rank Xerox opens new factory in Coslada, Spain, and new assembly plant in Lille, France.
1975
"Brother Dominic" advertising campaign is launched: "It's a Miracle."
Versatec Inc. is acquired.
Xerox ends manufacture and sale of mainframe computers.
Xerox settles antitrust complaint with U.S. Federal Trade Commission by agreeing to license existing xerographic patents.
1976
Last Xerox 914 order is taken; field service on the machine is to continue.
1977 (June 1)
The industry's first laser printer, the Xerox 9700 (code-named Dover), is announced.
1978
Xerox receives $25 million from IBM in agreement that ends litigation and leads to exchange of patent licenses between the two companies.
1979
Xerox Credit Corporation is formed. |
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| 1980 |
| Kurzweil Computer Products Inc., maker of reading systems for the blind, is acquired.
First Xerox retail store in the United States opens.
Fuji Xerox wins Deming Prize, Japan's highest award for quality.
1982
The 10 Series copiers are inaugurated: the industry's first to use built-in microcomputers with a low-bandwidth Ethernet as the communications interface.
1983
Xerox acquires Crum and Forster Inc., the insurance group, part of the company's diversification into financial services.
Xerox sells 43 of the 54 Xerox retail stores in the United States to The Genra Group.
Leadership Through Quality, the Xerox total quality process, is announced.
Venray manufacturing facility wins CIMEI Quality Award in the Netherlands.
Large-format digital color printing is introduced.
1984
Xerox Financial Services Inc. is formed.
Rank Xerox wins British Quality Award.
1985
Six publishing companies are sold: AutEx Systems to International Thomson Organisation; Ginn and Company to Gulf+Western Industries Inc.; Xerox Education Publications to Field Corp.; University Microfilms Inc. to Bell & Howell Co.; R.R. Bowker Co. to Reed Holdings Inc.; and Xerox Learning Systems to The Times Mirror Co.
Xerox Financial Services Life Insurance Co. is formed.
1986
Xerox registers www.xerox.com as its Internet domain name, Jan. 9.
Xerox Research Centre Europe (formerly Rank Xerox EuroPARC) opens laboratory in Cambridge, U.K.
Rank Xerox wins British Quality Award, its second.
1987
Rank Xerox South Africa Pty. Ltd. is sold to Fintech Ltd.; becomes Xeratech.
Rank Xerox France wins French Quality Award.
Rank Xerox opens new international headquarters in Marlow, U.K.
1988
Xerox acquires Datacopy Corp.
Marketing agreement with Sears, Roebuck & Co. is signed.
Two-millionth Xerox copier is produced.
The Xerox 50 Series of copiers is launched to recognize 50th anniversary of xerography.
1989
Xerox ceases manufacturing personal computers/workstations, which were based on technology developed in the 8010 Star.
Soviet Union's first public copy center opens in joint venture with division of Soviet State Publishing.
Xerox Business Products and Systems organization wins Malcolm Baldrige National Quality Award in the United States.
Xerox Canada wins Canadian national quality award. |
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| 1990 |
| U.S. government endorses Xerox Encryption Unit, an electronic device that encodes computer signals for secure transmission.
Xerox Desktop Software Inc. acquires Ventura Software.
Venray, Netherlands, manufacturing facility receives British Assurance Certification for commitment to quality, the first non-British Xerox plant so recognized.
Demand Book Binding Systems Inc. is formed; later renamed ChannelBind Corp.
Rank Xerox ends distribution agreement with Xeratech Limited of South Africa.
Total Satisfaction Guarantee program is announced.
"Putting It Together" advertising campaign is launched.
Fuji Xerox takes over Rank Xerox operations in Australia, Malaysia, New Zealand and Singapore.
Xerox Mexicana S.A. de C.V. wins Premio Nacional de Calidad, the Mexican national quality award.
Rank Xerox Australia wins Outstanding Service Quality Improvement Award of Australia.
1991
Collection and recycling of copy cartridges begin.
Recycled paper for use in Xerox products is introduced.
Color research lab in Webster, N.Y., opens.
Xerox and Fuji Xerox form Xerox International Partners to market desktop and workgroup printers worldwide.
1992
Rank Xerox wins the first European Quality Award.
Xerox wins Gold Medal for International Corporate Environmental Achievement from the World Environment Center.
1993
Rank Xerox Research Centre (now Xerox Research Centre Europe) established in Grenoble, France.
Xerox announces decision to exit the insurance business and other financial services.
Xerox International Center for Training and Management Development renamed Xerox Document University.
Xerox offers 7 million additional shares of common stock.
Partnership with Microsoft Corp. to integrate personal computers and document processing products is announced.
Crum and Forster, the commercial property and casualty insurance company under Xerox Financial Services Inc., is renamed Talegen Holdings Inc. and is restructured into seven stand-alone operating groups.
Worldwide company restructuring, including 10 percent reduction in work force, is announced.
Xerox do Brasil Ltda. wins National Quality Award in Brazil.
1994
"The Document Company -- Xerox" is unveiled as new corporate signature; partially digitized, red "X" introduced as new corporate symbol; red replaces blue as the corporate color.
Rank Xerox Norway wins the first Norwegian Quality Award. Xerox Argentina wins Argentina's first National Quality Award.
Electronic Data Systems wins $3.2 billion contract to operate the Xerox worldwide computer and telecommunications network. |
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| 1995 |
| Xerox pays The Rank Organisation plc nearly $1 billion to increase Xerox's financial stake in Rank Xerox to about 80 percent.
Glass Ceiling Commission gives Xerox the first Perkins-Dole National Award for Diversity and Excellence in American Executive Management.
Xerox wins Environmental Achievement Award from National Wildlife Federation.
Xerox and Scitex Corp. Ltd. of Israel form alliance to develop digital color printers.
Xerox wins $30 million contract from U.S. Navy to be the sole supplier of shipboard copiers.
U.S. Labor Department honors Xerox with its Opportunity 2000 Award, citing the company's success in promoting women and minorities into management.
Xerox ColorgrafX Systems formed; leads Xerox into the graphic arts industry. |
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| 1996 |
| Xerox begins treating insurance operations as discontinued operations for accounting purposes in accordance with its planned exit from financial services businesses.
Board of directors authorizes repurchase of up to $1 billion in Xerox common stock.
Xerox creates dpiX as a wholly owned subsidiary to manufacture and market high-resolution, flat panel display screens developed at PARC.
Document Sciences Corp., a Xerox technology spinoff company, goes public.
American Foundation for the Blind recognizes Xerox with its Helen Keller Award in Assistive Technology for the company's Reading Edge machine and for pioneering products that help the blind lead independent lives. |
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| 1997 |
| Xerox South Africa is created as joint venture between Xerox and Fintech, an electronics company. Xerox had been selling its products in South Africa through Fintech since 1994, after the fall of apartheid.
Xerox and Fuji Xerox endow the Xerox Distinguished Professorship in Knowledge at Haas School of Business, University of California, Berkeley.
Rank Xerox is renamed Xerox Limited, as Xerox buys out its European partner in the joint venture with The Rank Group.
Xerox and the University of Barcelona | | |
